Service · PPCM Kiosk

A community information center.

The PPCM Kiosk is a small, physical, staffed information point in a Rwandan neighborhood — a place where residents can ask a question and leave with a trustworthy answer. It's the beating heart of the network, and the piece we are proudest of.

"A neighbor with a question shouldn't have to search the internet, or take a bus, or take anyone's word. The kiosk is the shortest, most dignified path to an accurate answer."
— Easy and Possible Organization
Community information kiosk in a Rwandan neighborhood
Fig. 01 — Neighborhood PPCM Kiosk · community info agent on duty
What it is

A small, weatherproof kiosk in a public location — near a market, a health post, a school or a church. Inside: a curated wall of printed materials, a whiteboard for weekly announcements, a small library of reference sheets, and — where available — a tablet connected to a curated offline knowledge base.

Who staffs it

Each kiosk is operated by a trained community info agent, recruited locally and paid a stipend. Agents receive editorial and referral training and are supervised by an EPO regional editor.

What it is not

Not a clinic. Not a legal office. Not a substitute for a professional. The kiosk gives a resident the right first answer — and a warm referral to the institution that can actually help.

Content

What visitors leave with

Health

Maternal care, vaccination, mental health, NCDs, sanitation, water safety, community health worker referrals.

Hygiene & prevention

Handwashing, food safety, cholera and outbreak preparedness, malaria prevention.

Rights & civic life

Access to legal aid, gender-based violence support, ID and civil registration, tenants' rights.

Family & youth

Child health, education support, adolescent SRH information, parenting guidance in Kinyarwanda.

Livelihoods

Cooperatives, agricultural best practices, mobile-money literacy, small-business registration.

Public services

Umuganda, tax deadlines, national IDs, health insurance (Mutuelle), municipal services.

All materials are co-produced with the sponsoring partner (a ministry, an NGO, a UN agency) and reviewed by subject-matter experts before they are placed in a kiosk.

[Partners]

Why partners choose the kiosk

01

Depth over reach

A kiosk visitor spends 3–8 minutes with your information — far beyond what any radio spot or billboard can hold.

02

Trusted messenger

A local agent answering in Kinyarwanda is more persuasive than a national voice on a screen — especially for sensitive topics.

03

Real conversion

Kiosks issue referrals to services, book appointments, and record where a visitor came from — measurable outcomes, not just impressions.